Rest assured we will rectify this and have the remaining good/s sent as soon as possible.
If you know which store processed your online order (Total Tools store suburb indicated in the order shipment tracking in the Invoices section of your account), contacting them directly will be the most efficient next step.
Please note our stores have CCTV footage of the pick & pack area and can confirm when item/s were placed into shipment.
Unable to contact store processing your order
Please advise customer care via enquiry form, live chat, or phone. For the enquiry form please select:
- Please select a reason for contact -> My order
- Type of enquiry? -> Missing item
The customer care team will investigate with the store that processed your online order and rectify as soon as possible.