The Order Confirmation email you received is considered an official tax invoice. If you are struggling to find your tax invoices, there are several ways you can access them.
Topics for Insider Rewards Member:
How to view and download the invoice (s) via our website.
How to view and download the invoice (s) via our Insider App
Topics for Non-Insider Rewards Member:
Submit a request for an invoice
View and download the invoice (s) via our website.
Log in to your Insider account.
Related Article: I want to log into my account / reset my password
Go to the 'Orders & Invoices' tab; you can filter the dates or manually look for the order. The 'Order No.' is similar to the 'Docket No.'. Click on the 'Download' button to download the corresponding invoice. You can select multiple orders by checking the boxes one by one or choose 'Select All Invoices' (It will only check all the invoices generated per page).
Note: Downloading multiple invoices will generate a compressed/archived file that contains all your selected purchases. Once the download is completed, open the file to extract the invoices.
View and download the invoice (s) via our Insider App
Log in to your Insider account.
Related Article: I want to log into my account / reset my password
All your invoices are stored in the invoices tab. You can filter your invoices by date. To view a printable PDF version of your invoice, select ‘Print Invoice’.
It can take up to 48 hours for an invoice to display in your app, however if you believe some or all your invoices are missing, contact us immediately at insider@totaltools.com.au.
Already a Member, but never logged in online? If you are already a member and wish to create an online account for the website, please follow the steps via this link. Alternatively, you may reach out to our proper channels with regard to your request.
See below for reference:
Submit a request for an invoice
| Online Order | In-Store Order | Trade Account Order |
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You may request a copy from Online Support.
Please refer to our How can I contact Online Support? article for further details on how to proceed. |
You may contact the store you purchased from directly, and they will be able to email through a copy.
Store contact details can be found on our Store Locator. |
Please check our Trade Rewards article for further information about the type of Trade Account you have.
Depending on the type, please refer to the following:
Trade Rewards - You may access your invoice online by logging in to our website or through the Total Tools Insider App.
Store Account - Similar to In-Store orders, please contact the store you placed the order with. Their contact details can be found here.
National Commercial Account - You may send an email to receiveable.commercial@totaltools.com.au.
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