If you have received a faulty product from Total Tools, please contact the store that sent your order, or visit your nearest Total Tools store as soon as possible so the team from the store can review the issue and advise on the next steps and to assess if the unit is for assessment, repair, or replacement. If you are unsure of which store the order was dispatched from, please have your order number and details of the faulty item ready when you reach out to online customer support. To return a faulty product, follow the steps below:
- Contact the store that sent your order, or the nearest Total Tools store.
- Provide your order number and a clear description of the fault, including the item name and any relevant details.
- The store will assess the product under the applicable warranty process. In some cases, the store may need to refer the product to the supplier for further assessment.
- If the item is confirmed as faulty, the store will arrange a replacement or repair, depending on the assessment outcome and product availability.
We highly recommend contacting the store first before returning the item, as they will confirm the correct return process and any required information. If you need further help, contact your local Total Tools store for assistance.