You can return your online order to any Total Tool's store, subject to the standard online returns policy.
The store staff will assess whether it meets the requirements ie. is within 30 days, has the original packaging, and is unused.
Do note that in accordance with our returns policy, if the store had to special order the item from the supplier, it will be the store's discretion to either accept or decline returns.
Refunds will be processed once the store has verified and contacted Online Support that goods are in saleable condition etc.
Any shipping cost applied will be deducted from the refund amount. There is also a chance that a restocking fee plus freight cost to send back to the supplier will be deducted from the refund amount.