Product/Item Addition or Modification:
Unfortunately, we are unable to amend online orders. Adding products or exchanging items is not possible.
If the order has NOT been processed
Delivery/Shipment Order:
If you notify us before the order has been collected by the courier, we can partially/fully refund (not send) the specified item/s.
If you are able to determine the store processing your order, contacting them first would be the most efficient approach.
Click and Collect Order:
You may contact us or the store processing your order. We will arrange a partial/full refund for the specified item/s.
If the order has been processed
Delivery/Shipment Order:
If your order has been processed, contacting the courier to request a "return to sender" is advisable. Rejecting the courier delivery is also another option. If the item is delivered and is not wanted, etc., the returns policy will need to be followed.
Click and Collect Order:
You may contact us or the store processing your order. We will arrange a partial/full refund for the specified item/s.
If you selected an incorrect store for a Click & Collect Order
If you are able to determine the store processing your order, contacting them first would be the most efficient approach. If your order has not been processed, customer care will coordinate with the store to transfer your order to your preferred store location.
If Incorrect Billing Information was provided
Billing information is linked to the original payment and order record, so it cannot be deleted or replaced after the order is placed. We can add information, such as a business name, but the original details cannot be changed.
If the order has not yet been processed, we recommend cancelling and refunding the order so you can place a new order with the correct billing information.
If Incorrect Shipping Information was provided
Please contact Customer Service immediately with the complete and correct shipping address. We may be able to update the address before the order is dispatched.
If the order has already been collected by the carrier, we can request redirection. However, please note that changes are not guaranteed once the parcel is with the carrier.
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