Online Support can be contacted by submitting a customer care enquiry, live chat, or for urgent matters directly via phone.
Live Chat
- Click the "Help" button on the bottom right hand side.
- Search for an answer to your question. Several top suggested articles will be recommended.
- At the bottom, you will see a "Live Chat" button where any agents are available to help assist you if your issue remains unsolved.
Phone
To call customer care regarding any urgent online matters, please phone (03) 9261 1943.
Online support times cover the standard store hours across the country. If a store is open, so are online support.
Enquiry
For the most efficient response, please select the correct enquiry type and provide as many details as you can so we can effectively assist you.
We aim to resolve all ticket enquiries within 24 hours.
Product Enquiries
Our specialist sales teams reside in every Total Tools store. If you're looking for the best advice, we suggest calling your closest Total Tools store and raising your product enquiry there. Alternatively, you can use our customer care form and the store sales team will respond to your enquiry as soon as possible.
National Support Office | General Enquiries
If you're looking to contact the National Support Office—please phone (03) 9261 1900 and follow the short prompts. The front office reception operates between 8am & 5pm AEST.