If your discount code is not working at checkout, follow the steps in this guide to check and resolve common issues before contacting Support.
A discount code may not apply due to an incorrect code entry, browser or device issue, or an account-related checkout issue.
Signs
- The discount code is rejected at checkout
- An error message appears when you try to apply the code
- The code appears to be entered, but the discount is not applied
- Checkout works in one browser or device but not another
Basic troubleshooting steps
- Check that the discount code is entered exactly as provided
- Remove any spaces or gaps before, after, or within the code
- Try entering the code again carefully
- Use a different web browser
- Try a different device
If the code still does not work
Step 1: Check out as a guest
If the code still does not work, try checking out as a guest instead of signing in to your account. Complete the purchase as a guest, then manually register the order on your account after checkout if needed.
Step 2: Capture the error message
If the issue continues, take a screenshot of the error message you see at checkout. This helps support investigate the problem more quickly.
Contact support
If none of the steps above resolve the issue, contact a support representative and include a screenshot of the error. Our team will review the issue and escalate it if required.
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